Additional VIP Feature: Your recipient will now receive email notification when their airway bill is generated. Email will include courier used, tracking number and tracking url.
Think of credits as EasyParcel's very own currency. Simply load your account with credits to book deliveries as you go.
+ How much credits do I need?
The credit cost of a delivery will depend on its size, weight, destination and quality.
+ Do I have to use EasyParcel credits to pay for my delivery order?
It is best to pay using EasyParcel credits to save time and enjoy lower delivery rate. Otherwise, you may pay for each individual orders using "Instant Pay"but at a higher rate charges.
+ What happens if I still have remaining credits after the promotion period/validity date.
Your credits is valid for (1) year from your top up date. You can activate back your remaining credit by topping up again.
+ How long are my credits good for?
Credits are valid for (1) year from your latest top up date. We'll send you an email notification before your credits expire. Sign in to see your credit balance at the top right corner of the page.
+ Can I get a refund on unused credits?
Unfortunately, no refunds will be offered.
+ Are the package price shown above inclusive of PPN charges?
Yes, prices shown above are inclusive of PPN charges. For eg, customer top up for EP2000 package by paying Rp 3000.000 (Rp 3000.000 EasyParcel credit + Rp 30.000 1% PPN).
+ Can I top up EasyParcel Credits via offline? (etc atm transfer, cheque deposit)
Yes, we accept credit top up via offline. However, your top up credit, all discounts and promotional benefit in the top up package will only be visible within 3 working days.
