Personal Data Protection Act

EasyParcel is committed to prevent personal data of individuals being used in an inappropriate manner, and ensure compliance with legal, and regulatory requirements for data protection, and privacy.We take the matter of protecting your personal data as a high priority matter.

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1.0 General

The list below is the terms and conditions of carriage:

1. Personal data means information in respect of commercial transactions that relates to directly or indirectly to a Data Subject, who is identified or identifiable from that information or from that and other information in the possession of a data user, including any sensitive personal data, and expression of opinion about the Data Subject. Such personal information about or which identifies individual(s) who is the Data Subject, includes but not limited to individual(s)' names, addresses, identity card numbers (MyKad), passport numbers, telephone and/or facsimile numbers, photographs, finger prints, and email and/or social media addresses.

2. Processing in relation to personal data means collecting, recording, holding or storing the personal data or carrying out any operations or set of operations on the personal data.

3. Sensitive personal data means any personal information consisting of information including but not limited to the physical or mental health or condition of a Data Subject, his political opinions, his religious beliefs or other beliefs of a similar nature, the commission or alleged commission by him of any offence or any other personal data.

4. Data Subject refers to individual who is the subject of the personal data.

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2.0 Notice and Choice

1. EasyParcel collects personal data directly from the Data Subject, and in this context, from you through online application, registration or feedback form.

2. EasyParcel processes various types of personal data including but not limited to individual's names, addresses, identity card (MyKad) numbers, passport numbers, telephone numbers and/or facsimile numbers, photographs, finger prints and e-mail addresses and/or social media addresses.

3. EasyParcel shall process the personal data for the following purposes (which may also include purposes directly related to the said purposes):

   • providing you with services under EasyParcel's business which includes any matters relating to the supply or exchange of goods or services;
   • processing your application or registration under any EasyParcel's program; and
   • for the purposes of exercising or performing any right or obligation which is conferred or imposed by law on EasyParcel in connection with candidates for employment including personal data relating to other individuals who may be identified from that personal data.

4. EasyParcel may disclose personal data to third parties for legitimate business purposes, including for the following purposes or in the following circumstances:

   • background verification checks on candidates for employment;
   • in anticipation of, and in the course of an actual or potential sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations;
   • relating to advertising, publicity, marketing and communication relating to EasyParcel;
   • for the purposes of exercising or performing any right or obligation which is conferred or imposed by law on EasyParcel in connection with candidates for employment including any referee whose personal data are provided by you; and
   • making such disclosures as may be required by law or by order of a court of competent jurisdiction or by any rule, direction or regulation of any regulatory or governmental authority or any other relevant authority to be disclosed.

5. EasyParcel would like to notify that it is obligatory for you to supply the personal data in order for us to provide you with services under EasyParcel's business which includes any matters relating to the supply or exchange of goods or services, to process your application or registration under any EasyParcel's program, and to process your application in relation to employment application under EasyParcel. EasyParcel will not be able to provide you with adequate services if you fail to supply the personal data.

6. Where sensitive personal data is provided, and disclosed by you to EasyParcel, by such disclosure, you have consented to its collection, and processing by EasyParcel.

7. You hereby represent that if at any time you have provided, and disclosed to EasyParcel personal data about other individuals, you are authorized to do so, and are aware that EasyParcel may use, and/or process such personal data for the relevant purposes as set out in "Item 3" above.

8. You may by notice in writing to EasyParcel withdraw your consent to or limit the processing of personal data in respect of which you are the Data Subject. EasyParcel shall upon receiving the written notice cease or limit the processing of the personal data accordingly. Please refer to the "Access" section below for the communication methods available.

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3.0 Disclosure

1. Personal data shall not without your consent be disclosed for any purpose other than the purpose for which the personal data was to be disclosed at the time of collection of the personal data or a purpose directly related to it, or be disclosed to a third party other than that specified in the "Notice and Choice" section above.

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4.0 Security

1. EasyParcel shall take appropriate measures to protect the personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction when processing personal data.

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5.0 Retention

1. EasyParcel retains personal data for as long as necessary for its legitimate business purposes, and as otherwise permitted by applicable law.

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6.0 Data Integrity

1. Personal data supplied by you to EasyParcel shall be accurate, complete, and not misleading.

2. You shall by notice in writing to EasyParcel inform EasyParcel of any changes to the personal data supplied by you to EasyParcel to ensure the personal data is kept up-to-date. Please refer to the "Access" section below for the communication methods available.

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7.0 Information and access to your Personal Information

1. Based on what you have provided to EasyParcel, EasyParcel tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. EasyParcel will comply with erasure requests as long as EasyParcel is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. EasyParcel may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing [email protected].
2. You have the right to request access to archived invoices and historical shipping info by EasyParcel with a processing fee incurred. You may send your request to EasyParcel here.

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8.0 Rights to Access and Correct Personal Data

Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your personal data by EasyParcel. You may, at any time, access, amend/correct, or update your personal data (including personal information of such persons related to you or those which are identified from your personal information) in your User Account, or any personal data stored with us. You may also delete any of your personal data from your User Account, or otherwise request for your personal data to be deleted from your User Account and/or our data servers. Should you wish to do so, kindly contact our customer service at:

Website: https://easyparcel.co.id/id/id/support/contact/

Any such request should also clearly state the details of personal data in respect of which the request is being made. We will put our best efforts to adhere to your request to access or correct your personal information within fourteen (14) days of receiving your Data Access/Correction Request and the relevant processing fee (if any).