FAQ

General Enquiry

+ How does EasyParcel works?

EasyParcel allows you to check for delivery rate from different courier companies and book for delivery online.

All bookings include pick up service from your chosen courier without additional charges. Airway bill (AWB) will be generated once booking is made. Just print it out, attach to your parcel and the courier rider will be there (within 1pm to 6pm) to pick up your parcel! All orders are processed automatically with the courier through EasyParcel website.

+ Who are our courier partners?

EasyParcel courier partners include GrabExpress, Alfatrex, PORTER, ESL Express, and JNE Express.

+ How do I book an Order?

Just make your delivery order online at www.easyparcel.co.id and your selected courier will pick up from your place. Check out the magical ordering steps below:

Step 1: Log in to your account

Step 2: Check rates by keying in the delivery postcode and item weight

Step 3: Choose your PickUp Date and your preferred Courier service.

Step 4: Key in your delivery details and click “Next”.

Step 5: Confirm your booking and click “Check Out”.

Step 6: Once order is confirmed, click on the "Pay with Credit Now" button.

Step 7: Print out the air waybill, attach to your parcel and wait for parcel collection.

If you have multiple parcels to deliver at a time, you may use Bulk Upload or integrate your eCommerce platform with us.

+ Do I have to book online? Can I place my booking over the telephone?

All bookings must be made online.

+ Do I need an Account before I book?

You have the option to book even without having an account. However, you are recommended to register for an account with us before you book to enjoy member's rate.

It's very easy for you to register an account with us, it takes no time at all. The best part is, it's FREE!

+ How do I contact you?

EasyParcel is an Internet based company. If you have questions, you may refer to our FAQ or you may email us at [email protected] for support assistance or [email protected] for sales enquiry.

+ Do I have to pack the parcel myself?

Yes, all items must be well packed to prevent unwanted damages.

+ Do I have to print out the invoice for my shipments?

If your business need invoice, you can print and attach the invoice along.

You can get the shipment invoices at “Order&Invoices” tab.

+ Where can I get the invoice for my credit top up?

Go to Dashboard. Click on My Credits on the side bar and click on “Top Up History”. Click on the printer logo to print out the invoice.

+ How do I determine the weight of my parcel?

Parcel's weight can be calculated by actual weight or volumetric weight.

Actual weight is the weight of the parcel in kilogram(kg). Volumetric weight is calculated based on your parcel dimension. If your parcel is huge, you would need to calculate the volumetric weight using this calculator.

Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. VW also applies if either one dimension is above 30cm.

+ How do I calculate the volumetric weight of my parcel?

You may calculate the volumetric weight of your parcel using this calculator or using on the formula below:

Volumetric weight (kg) = [Length in cm x Width in cm x Height in cm] / 5000

VW also applies if either one dimension is above 30cm.

+ My early booking shipment has been cancelled. Why?

Your booked shipment will be cancelled automatically if you do not complete the payment within 24 hours. Other than that, your paid shipment will be cancelled if you do not hand over your booked shipment to the courier company 7 days after your collection date.

+ Does EasyParcel provide flyers?

We do provide free flyers for customers that top up with our Rp 1.500.000 package. You can view our top up promotion packages HERE or purchase it at HERE.

Pricing and Payment Enquiry

+ How do I get a Quote?

Step 1 – At the Quote bar, select Origin & Destination City and enter item weight.

Step 2 – Click on “Quote & Book” button

If you are happy with the Quote, click on the “BOOK NOW” button to continue your booking.

+ How can I pay?

There are two payment methods:

Using EasyParcel Credit: In order to save your time, EasyParcel uses credit system to pay for your order.
You can top up for EasyParcel credits by credit card, online banking or eWallet to enjoy click-and-go bookings. View top up promotion packages HERE.
Pay-as-you-go: This payment method allows EasyParcel member and non-member to pay for your current delivery order amount. You can pay by credit card, online banking or eWallet.
*Delivery rate under Pay-as-you-go is higher as compared to member's rate. EasyParcel users with insufficient credits during checkout may also pay using pay-as-you-go but delivery rate will be according to non-member's rate. Register for a free acccount HERE.

+ How do I top-up my credits?

Log in into your account. Click on "Top Up" button on your dashboard. Choose the package that you want and click the "Get It Now" button. You may choose to pay via Credit Card, Online Banking or eWallet.

+ Why does the price quoted are different from the previous quote I receive?

There will be price fluctuation from time to time depending on the courier service provider due to fuel & handling surcharges.

Collection and Delivery Enquiry

+ Can I arrange overseas collection or delivery?

Currently, our delivery services are only available in several cities in Indonesia and in development to coverage all areas in Indonesia. (International shipping will be launched in the future, do stay tune with us!)

+ When will the courier man comes to pick up my parcel?

EasyParcel provides same day or next day pick up service depending which courier company you choose. The courier person will pick up your parcel within 1-6 pm. Additionally, you have the option to schedule 7 days in advance when you want them to pick up your parcel.

+ How many days does it take for my parcel to be delivered?

For delivery in major cities, it usually takes one day (NEXT day) to complete delivery. Meanwhile, it takes about 2-3 days for delivery to/from other city near Jakarta. It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 days.

+ How long will it take to have my parcels delivered with the same day delivery service?

It will take 6 - 8 hours to have it delivered.

+ What should I do if my parcels has not been delivered after the given time frame?

You may report to us and we will chase up the courier. Please go to “All Shipments” page and click on the red exclamation mark icon under your order.

+ Can I specify a time for collection?

On your scheduled collection date, the courier representative will be at your doorstep within 1pm to 6pm. Currently, customers are not able to select exact collection time yet.

+ What happens if my parcel has not been collected after the time frame given?

You may report to us and we will chase up the courier. Please go to “All Shipments” page and click on the yellow exclamation mark icon under your order.

+ The courier failed to collect my parcel, what now?

We apologize for any inconvenience caused. EasyParcel is a platform that provides shipping solution and therefore we have no control over this.

Failed collection is very rare but this can still sometimes happen when a driver does not manage to find the address or was delayed and did not manage to complete their round due to traffic congestions or for some other reasons.

You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that the courier service crew can reach your place on time.

+ I have entered the wrong information and needs to change my booking details.

Please contact us as soon as possible for us to assist you in the amendment. Amendment can only be made before 10am on the collection day or earlier.

+ Can I cancel my order?

Yes, you can. Please contact us to cancel your order but any amounts paid prior to your booking will not be refunded.

+ Do I have to print out the Air Waybill?

Yes, please print out your Air Waybill. Cut it according to the dotted lines given and attach it to your parcel. Keep the sender's copy for reference.

+ I can't print the Air Waybill. What can I do?

Please contact us as soon as possible if you are unable to print your Air Waybill.

+ How do I attach the Air Waybill after printing it out?

Tutorial here: How to attach the Air Waybill after printing it out?

+ I have already placed an order. Where can I find my Air Waybill?

Go to 'All Shipments' and click on Printer

icon to print your Air Waybill.

+ What happens if my parcel is heavier than declared?

If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges.

Integration Kit

+ What is the purpose of integration kit?

This integration kit is for those who have online store and intend to use EasyParcel as a shipping method.

EasyParcel can automatically grab orders from your ecommerce store platform and import it directly to your EasyParcel account.

+ Which e-commerce store platform is compatible with EasyParcel?

CubeCart, ZenCart, OSCommerce, Magento, WooCommerce, Lelong, OpenCart, Shopify, SiteGiant, EasyStore and many more to come.

+ Where can I integrate my e-commerce store?

Click on “Integration” tab on your dashboard. You will see the “Add New Integration” button. View step-by-step tutorial HERE.

+ Which weight unit should I choose?

Depend on which unit you use in your own e-commerce store. (Eg, kilogram, gram, pound, stone)

+ Can I delete or edit my integration?

Yes, you can. Just click on “Remove” or “Edit” button.

*** But if you change the platform or weight unit, you need to redownload the EasyParcel EPI file again.

+ What is Auto Import, can I disable it?

The use of auto import is to automatically import new orders from your store to EasyParcel in every 4 hours.

You can disable it by choosing the “No” options or click on “Disable” button.

+ What is EPI?

EPI ( EasyParcel Integration file) is a filename that can be downloaded from EasyParcel integration site and to be uploaded to your own server.

+ What should I fill in at the EPI URL column?

EPI URL is the url of your store where you placed the EasyParcel EPI file in your server.

+ Where can I get the integration ID?

Integration ID will be generated automatically by EasyParcel after you fill up the shop name, platform and weight unit.

+ Where can I view the orders made in my store?

Click on the “View Details” button. The orders will be shown in a table format.

+ I have imported all the orders, what should I do next?

You can now select the collection date and send the orders for delivery bookings or Send Merge to merge parcels that have the same address and send.

+ Is there any weight limitation for the integration?

Yes. Each type of user group has their own weight limit. Maximum weight limit for basic user is only 60kg.

Prohibited Item Enquiry

+ Do you have a Prohibited item list?

Yes, we do. Kindly click on "Prohibited" to check on the list of prohibited items.

+ Is there any no compensation item?

Yes, there are. Any person sending such an item does so at their own risk. Kindly click on "No Compensation Item" to check on the list of no compensation items.

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General Enquiry

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Account Enquiry

Prohibited Item Enquiry

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